Tips for helping students who are being cyberbullied

• Encourage your students to tell someone - you, another teacher, a friend, their parents or carers, or another adult they trust.
• Reassure your student that it's not their fault.
• Contact the student's parents, in line with the school guidelines on bullying.
• Offer practical advice, such as:
• Don't reply to the bully or send a nasty message back
• Remove the bully from your friends list (if you know them) and use built-in privacy tools to block them
• Save or print off any copies of the messages/content as proof if action is taken - don't delete them (even if they are upsetting).
• Investigate the incident, including taking steps to identify the perpetrator and witnesses and pulling together evidence. 
• Try to contain the incident - for example, by asking the perpetrator to remove the content.
• Listen to how your student wants you to handle the situation - they might be worried that telling you will get them into more trouble with the perpetrator.
• Report the incident to your manager and anyone else required, as outlined in your school's anti-bullying policy .
• Report the incident to your student's internet/mobile/social networking provider - they'll probably have a special team to deal with this kind of thing and could take action including giving the victim a new mobile number, terminating the perpetrator's Web account or taking down content. Click here for the contact details of some of the leading internet and mobile companies.
• If you think someone has broken the law or that your pupil could be in serious danger, contact the local police immediately.
• Work with the perpetrator to try to change their behaviour and offer access to any support they need.
• Give the victim the details for Childline, the NSPCC or Samaritans if they would like to speak to someone in confidence about what has happened.
• Recommend charity websites for further advice, such as Beatbullying and Cybermentors

You can find more advice from the DCSF here .